A good website is essential to the success of a business these days. The internet is a global platform, and it allows you to reach customers and clients from all over the world. A website is also a great way for an individual to get their thoughts and opinions out there in the form of a blog. Whatever your purpose is, proper hosting is what lays behind any good website. You need good hosting in order to have a high performing website. SiteGround and Inmotion are both well respected hosts, but which one is better?
SiteGround is a very popular host, with over 450,000 domain names worldwide. One of their strengths, is their excellent customer service. They offer customer support three different ways – through phone, online chat, and a ticket service. They promise instant responses via phone and chat, and a reply within ten minutes using the ticket service. This area of SiteGrounds service has received excellent reviews, with many reporting very positive experiences in which they had their problem taken care of promptly, and by a very knowledgeable representative.
They offer some wonderful benefits for WordPress users as well. They will auto-update your site for you, provide server level maintenance, and they provide automatic monthly backups. Free daily backups are available for non-WordPress users as well. While their backups are completely free, the data is rather limited compared to many others, which is something to consider.
SiteGround also offers a lot of freebies with their hosting. Spam protection, hotlink protection, and leech protection add-ons are all available for free. You also get a free domain name upon sign up, if you don’t have one already, or would like to create another one! There are also e-commerce tools available to you if you are looking to run an e-store, and they offer free transfers of existing sites. They guarantee a 99.99% uptime, which according to reviews, holds true. Users are generally very happy with the uptime they are experiencing.
Overall, SiteGround is a very solid host, and their price point is very reasonable as well! At only $3.95 a month, you’re getting a lot of value for your money. And unlike most web hosting companies, you actually have the option to pay monthly, at the same $3.95 price! The only drawback to this, is the one-time $14.95 set up fee. Still a great option if you don’t have the funds to pay everything up front, or you’re not sure exactly how long your project will last. If you are confident in your website, and have the ability to pay for a year up front though, you’ll be getting even more value.
Inmotion also boasts superb customer service, with four ways to go about getting help. They offer support via phone, chat, ticket service as well as email. All avenues have been reported to be both equally responsive and helpful in resolving the issue. In addition to your typical customer service however, they also have a knowledgebase where users can post their issues in a thread, and other uses as well as Inmotion reps will respond with help. This can make personal troubleshooting much easier and more effective. They also offer a 90-day money back guarantee which is much longer than most hosts will offer.
Another cool feature of Inmotion is their customized introduction. Rather than forcing new members to have to sift through all sorts of articles and different information, they will send them introduction emails, based specifically on their needs. Inmotion does offer WordPress optimized hosting, so users will get emails specifically instructing them how to get set up on WordPress if they have a WordPress website, for example.
Inmotion offers some freebies with a new account as well, although not quite as many as SiteGround. They include Google Ads, Google Apps integration as well as one free site transfer. They do offer things such as e-commerce tools and website builders, but they come at an additional cost.
They offer a free backup service, with very generous data limits. They also offer free retrieval of your backups, should you ever need them due to your site going down. Some hosts will try to charge you to retrieve your backups, but not Inmotion. Inmotion promises 99.99% uptime, although some users have reported that they don’t always live up to their promise, seeing numbers of 99.76% at times. Nothing to worry about necessarily, but lower than their promise.
Inmotion is a little bit more expensive, although not by too much. Their cheapest plan is $.4.89/month, but that is only available if you purchase a 24-month plan. Choosing a 12-month plan will bring you up to $5.59/month. There is no option to pay monthly unless you are opting for their pro plan, which is their most expensive plan and not necessary for everyone.
So Which Is Better?
At the end of the day, these are both solid choices if you’re looking for a good quality, affordable hosting service. Overall, SiteGround offers more value for your money with their copious amounts of free add-ons and free security options, and the ability to pay monthly, while staying at the lower price. While only a few dollars more per month, Inmotion does not offer monthly payment options until you get to a much higher price point. Inmotion offers extras and add-ons as well, but they will cost more money.